Advance FOH Core

Marketing & Sales

• Intro to Marketing Team
• Organic Social Media
• Quarterly Marketing Meeting
• Major Event Day Process
• The Pass Info

FANZO

• Sports Scheduling
• POS

Worldwide Print

• Generic Collateral
• Bespoke venue artwork

Vouchers/EONX

• Helping a Customer Purchase AVC Voucher Through Website
• App Training Guide /The Pass
• Redeem a Voucher

SharePoint

• Navigating sharePoint Basics
• Marketing Ideas Hub
• Venue Posters/Venue Photos Social Media
• Monitoring POS and Relevance

Ivvy

• Function Feedback
• Venue Site Visit Training
• What Layout is Right for your Venue and Knowing your Venues Set Up
• How to Read a BEO /Dashboard

Armaguard

• Change Orders
• Cash Clearances and Collections -FRP

Using Analytical Data

• Effectively Review Service Standards Through Analytical Data

Power BI

• WFP bev Consolidated
• Workforce Planning & Why
• Daily WFP Bev
• Bev Top 40

VRS

• LAF End Of Week Reporting
• Overheads
• EON Banking H&L
• EON Commentary
• FRP – Analysis FRP Cahs Variances

FRP

• FRP-Introduction
• Petty Cash
• FRP -Short Term Creditors
• Accommodation
• Tenders
• FRP Gaming, KENO and TAB

Converga

• Approving Invoices
• Retrieving an Invoice
• Converga Trouble shoot -I Can’t Sign my Invoice
• Capex Procedure

OH&S

• OH&S 101
• OH&S 101 for Leaders
• Safety Served First

HIGA

• Roster Training
• Public Holiday Rostering/GUIDE
• Part Time Agreement
• HIGA wage

HR Venu App

• Transfer
• Variation

Page Up

• Creating a New Job
• Adding a New Applicant
• Managing Applicants in Page Up
• Basic Interview Skills

Employee Performance Management Procedure

• Managing Workplace Absenteeism
• Managing Conduct Issues
• Managing Performance

SharePoint

• Rockstar Shift
• EAP
• Initial Care
• Incident Matrix

Elumina

• Incident Reporting
• Authority Inspections
• Elumina Dashboard-Retrieving an Incident

Able to Clearly Communicate and Train on AVC Policies and Procedures

• Whistleblower Policy
• Rostering, Timekeeping and Attendance
• Equal Opportunity, Diversity and Inclusion
• Socialising in Venues and Work Related Functions
• Cash Handling and Venue Security Policy
• Alcohol and Drug Policy
• Leave Policy
• Code of Conduct
• Student Visa Policy
• Beerline Cleaning
• Understanding of Venue Policy and Procedure
• All Safety and Compliance 100% Completion
• Wastage Record Keeping Guide

Payroll

• Time Sheet Exemption

Promotes Positive Mental Health in Venue

• Safe Spaces
• Active Communication

Training

• AVC 101
• EEO / Harassment & Bullying Training
• AVC New Starter Training Day
• CPR Training – First aid certificate – Certificate on file
• People & Culture – Bullying
• People & Culture – Discrimination
• Steps of Service – Restaurant

Workplace

• Workplace 101

H&L

• Mix & Match
• Check to see any variances in my COGs
• How to Check a Product Recipe
• How to Check What Decrements from a Product
• How to Print a Tax Invoice for Tables and Functions
• Stock Transfers From Bar to Kitchen
• How to Add a Button Onto your Keymaps
• PLU Sales Ranking
• Stock Transfer from Venue to Venue – Sending Stock
• Stock Transfer from Venue to Venue – Receiving Stock
• Running EOW After Stocktake
• Discounts
• Setting up Stocktake Group Selection
• Invoicing
• Reporting Series: 1. Stock In Location
• Reporting Series: 2. PLU Sales Ranking
• Reporting Series: 3. Problem Stock Report
• Reporting Series: 4. Void Sales Summary Report
• Reporting Series: 5. Supplier Purchases
• How to check and search your debtors account
• How to Add Credit and Cash off a Table to an Account
• Why does POS ask for INV Codes part 1
• Why does POS ask for INV Codes part 2
• What is sysinfo
• Adding a new user

HumanForce

• Approving Time Sheets
• Availability check
• Manager Dashboard
• Template Rostering to Budget
• Publish & Confirming Shifts
• How to Find Forecast to Hit Budget Labour
• Working Out How Much you Can Spend on a Casual Roster From Forecasted Sales
• Hf quick Links
• Pulling a Daily Run Sheet From HF
• Worked Hours Report
• Changing Rostering Filters
• Adding a Roster Into HF

Soundtrack

• How to Add Playlists
• Volume Control-In Venue System

Oracle

• Job Status
• Job Quote “Job quote, awaiting SOM – oracle”
• How to lodge a job

Review Tracker

• Dashboard
• Replying to Review

Muso Training

• Muso Introduction
• Logging Into Muso
• Getting Familiar With the Platform
• Booking Process Overview
• My Acts
• Inviting New Suppliers
• Muso Booking Commissions
• Muso Help Centre
• In App Tutorials
• AVC SharePoint
• Contacts

Security Staff Management and CCTV Operations

• Can Liaise With Security
• Can Save CCTV Footage on Hard Drive
• Full Understanding of CCTV Operations Venue Specific
• Burglary Training

Health and Wellbeing

• Factors Affecting Wellbeing
• Promote Organisational Wellbeing
• Increase Team Wellbeing
• Promote Personal Wellbeing
• Seven Dimensions of Employee Wellbeing
• Effective Health and Wellbeing Strategy
• Implement an Organisational Wellbeing Strategy
• Wellbeing Program Development
• Solicit Feedback
• Employee Engagement
• Review Strategy
• Wellbeing Strategy and Change

Building Emotional Intelligence

• Emotional Intelligence
• Daniel Goleman’s 5 elements to Emotional Intelligence
• Emotional Strengths and Weaknesses
• Work Related Stress and Stressors
• Responding to Stressors or Triggers

Leading Effective Operations

• Introduction
• Daily Run Sheet
• Team Objectives and Work Processes
• Characteristics of Leadership
• Common Leadership Styles

Promote Team Cohesion

• The ‘how to’ of Great Feedback
• Role Model
• Participation and Accountability
• Challenges Happen – Conflict
• AVC’s Expectations
• Communicate Openly with Management
• Fundamental Principles of Open Communication
• Advantages of Open Communication
• Communication from Management to the Team

Lead and Facilitate a Team

• Performance Planning Process
• Performance Improvement Plan (PIP)
• Accountability

Coordinate Teams and Individuals

• Communicate Responsibilities
• Task Allocation
• Diversity
• Practice Inclusive Behavior

Lead Effective Workplace Relationships

• Conflict Resolution
• 10 Common Signs of Conflict

Communication Strategies

• Respectful Communication
• Effective Listening Techniques

Managing Performance and Conduct

• Managing Performance and Conduct Guidelines
• Approaches for Addressing Underperformance or Misconduct
• Formal Performance Meeting Process
• Considerations When Managing Poor Performance
• Reasonable Managment Action & Procedural Fairness
• Useful Conversation Principles
• Stakeholder Input
• Document Conversations
• Support Services
• Action Follow-up & Evaluate Effectiveness
• Areas for Improvement

Customer Experience

• Delivering Exceptional Service
• Cleanliness and it’s Effect on Sales
• Understanding Environment as an Emotional Manipulator
• Lighting
• Temperature Control
• Audio Visual
• TVS/Screens
• Pre-empting a Customer’s Needs
• Basic Body Language
• Advanced Body Language (Using Body Language to Gain Empathy with Customers)
• Thinking Service Level 1
• Thinking service Level 2
• Pe-empts Customer Complaints and Manages Ahead of Time
• Conflict Resolution
• Conflict as an Opportunity

Surprise & Delight

• Understanding of Venue Surprise & Delight Process
• Has Attended Customer Obsession Training
• Sevenrooms Tags

Understanding of Licensing Conditions and Redline Plan with Ability to Train and Enforce with Staff

• Understand Where to Locate the Venue Redline Plan
• Understanding of RSA Procedures
• Understanding of Venue Capacity and Where to Find in Venue
• Can Locate and Identify Liquour License and Where Kept in Venue
• Can Locate Approved Managers Signage in Venue

Understands and Enforces all General Legislative Requirements

• RSA
• Liquor License
• Gaming
• Food Safety
• Tobacco

Ebev

• Ebev Overview
• Product Knowledge
• Purchase Orders and Invoicing 1
• Purchase Orders and Invoicing 2
• Purchase Orders and Invoicing 3

Cashing in a Ticket

• SharePoint OPS System
• Gaming Machine Volume (SA specific)
• Problem Gambling Signs
• Daily Room Set-up
• Maintaining Gaming Room
• Customer Engagement

Order at Table

• Edit & Add Specials
• Wait Times & Removing Sold out Items

ODM/Trouble shoot

• Google Chrome Updates -Trouble shoot
• How to Send New Products to ODMs
• How to Increase and Decrease the Size of your ODM Screen
• Turning on Auto Expedite
• ODM -Wait Time Report

7Rooms

• Bookings/General Reservations (IPAD) 1
• Bookings/General Reservations (IPAD) 2
• Bookings/General Reservations (IPAD) 3
• Manage Servers
• Editing your Floor Plan
• Auto Assigning/Assigning Tables (IPAD)
• Creating a Waitlist/Walk in Tables
• How to Collect, Store & Charge Credit Cards
• Pre-Shift (IPAD)

Uber Eats

• Reviews
• Charging off Uber Eats at EON
• Removing OOS Items

AVC Live

• Placing an Order Bar Fruit & Consumables
• Placing an Order by Template
• Maintaining Order Templates
• Receiving an Order
• Creating Order Templates
• Placing an Order by Supplier

Product Knowledge – Wine – Know your Venue

• Your Wines by the Glass (Green A category wine list for all 4 states)
• Your Wines by the Glass (Green B category wine list WA)
• Your Wines by the Glass (Green B category wine list VIC)
• Your Wines by the Glass (Green B category wine list NSW)
• Your Wines by the Glass (Green B category wine list QLD)
• Your Wines by the Glass (Red A category wine list for all 4 states)
• Your Wines by the Glass (Red B category wine list WA)
• Your Wines by the Glass (Red B category wine list VIC)
• Your Wines by the Glass (Red B category wine list NSW)
• Your Wines by the Glass (Red B category wine list QLD)

Product knowledge -Beer Basics

• Beer Service
• Beer Glassware
• The Perfect Pint Pour
• What is Beer
• Types of Beer
• Beer Flavour Profiles
• Lager

Beer

• Pale Ale
• IPA
• Sours
• Stout
• Cider
• Craft Beers
• Non-Alcoholic Beer
• Seltzer

Wine Basics

• Wine Service
• Wine Glassware
• White Wine Basics
• Sparkling Wine Basics
• Rose Wine Basics
• Red Wine Basics
• How to Taste Wine
• Wine Handling and Storage
• Reading a Wine List
• Food and Wine Pairings
• Helping Our Customers Choose Wine
• Understanding Wine Lingo (Tannins, Dry, Budget, etc.)
• House Wines

Wine

• Chardonnay
• Sauvignon Blanc
• Prosecco
• Champagne
• Pinot Noir
• Shiraz
• Malbec
• Riesling
• Rose
• Cabernet Sauvignon
• GSM
• Tempranillo
• Natural Wines
• Sweet & Fortified Wines
• How to Open Wines

Cocktail and Spirits Basics

• Bar Equipment (Tools)
• Spirit & Cocktail Glassware
• Bar Set Up/Mise En Place (1/2 steps)
• Bar Calls
• SOP Spirit /Basics
• SOP Cocktails
• The Rail
• Building a Round
• Bar Service
• Bar Back
• Garnishes

Cellar Management

• Cellar Maintenance

RMS

• Accommodation Bookings
• AVC Room Standards
• AVC Room Standards Continued – Standardised Room Items
• AVC Room Standards Continued – Fixtures Schedule
• AVC Room Standards Continued – Standard Bed
• AVC Room Standards Continued – Finishing
• AVC Room Standards Continued – Room Set up
• RMS System
• Reservations/ Payments – Creating a Credit Card Token /Stripe Payment Gateway
• Payments – Creating a Credit Card Token /Stripe Payment Gateway
• Front Office
• SOP Front Office
• Finance /Accom
• Guest Experience
• House rules